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We believe that we are responsible for providing accurate, quality microbiology results to the physicians and other individuals who use our service. We are responsible to provide quality information upon which diagnosis and treatment can be based. We believe that a physician receiving information from Richards Laboratories must be able to trust that information.
We believe that uniform standards and procedures are vital in maintaining a high quality service.
We believe that our service can be implemented by dedication to the customer's needs.
We each have the right to safe equipment and quality supplies, and the responsibility to maintain that which we receive.
We are responsible to the medical community for further knowledge through innovative research and quality products. We believe that we have expertise and access to valuable information which others may not have. It is our responsibility to share that expertise and information.